Our Privacy Policy

We take privacy seriously and always do our utmost to protect any data we gather from customers. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards.

Your consent to this privacy policy

By using our website you signify that you agree with the terms of our Privacy Policy as posted in this area of the site.

Personal information

As used in this Privacy Policy, ‘Personal Information’ means personally identifiable information such as your name, street address, telephone number, credit card information and email address. When you provide us with Personal Information, you are authorising us to use that information in accordance with the terms of this Privacy Policy.

Please note we do not sell or pass on your details to any unrelated third parties.

What types of information do we collect from customers?

The types of information we collect from customers when they contact us or make include:

  • Names
  • Address details
  • Phone numbers
  • Email addresses
  • Details about your dog(s) and their training history
  • Details we need to take payments

When you make a payment

Our online card payments are handled by third party payment processors Worldpay. We do not collect any card details during online card payments. If you call us to pay using a card over the phone, we will take your card number, card expiry date and card security code and enter them into Worldpay’s online application without recording them ourselves. In the occasional circumstance that we do need to record any payment details taken over the phone, we will destroy these as soon as the payment has been taken.

How do we use your personal information?

We use the information we have gathered to provide our customers with our services. From time to time we also use the information we have gathered to keep our customers up-to-date with our latest offers. If you wish to opt out of any marketing communications please let us know using the contact details on this website.

Do we share this information?

No we do not share the information we collect from customers with any third parties.

How do we store this information?

Some of the information we collect, for example payment card details are not stored and are securely disposed of once they have been used. Other data, which we do store for longer, such as customer name and address details, are stored on paper in a filing cabinet in our office and digitally on our office computers. Our office is secure and we take every reasonable precaution to ensure our customer’s data is safe.

How long do we keep information?

The length of time we keep any information we gather depends on the type of information and whether we need to keep it to provide a high quality service. Some data such as payment card details is only kept until it has been used to take the agreed payment, at which time it is securely disposed of. Information such as customer names and addresses, which we need to keep so that we can provide ongoing support for our customers is kept until we no longer feel the information is required.

How do we dispose of information we have gathered?

We always dispose of all data securely. All paper documents are shredded before being disposed of. Our digital data is always destroyed before computers are disposed of.

Security of information

We take all reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse.

How can I exercise my rights under the GDPR?

To exercise your rights under GDPR please contact us as detailed below.

Who to contact

Please contact Nicola, either by email at hello@contentedcaninestraining.com, phone on +44 (0)1457 512422 or in writing, addressed to 3 Bexley Close, Glossop, Derbyshire, SK13 7BG, if you have any comments or questions about this Privacy Policy or would like to correct or up-date your Personal Information or remove yourself from our postal or electronic mailing list.

Privacy and our website

The use of Cookies

In order to enable us to provide you with a personalised browsing experience, this site uses cookie information collection technology. Cookies are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer’s hard drive, and they can be used for a wide range of purposes, such as identifying your computer’s previous visits to this website, to ascertain the most popular features of this website and to show you relevant advertising as you browse the internet.

Why Do We Use Cookies?

Like many other websites, this website uses cookies as they enable us to identify your computer when you visit this website. We also use cookies to develop a clearer picture of which parts of this website are the most popular to its visitors, and your preferences.

In addition we use cookies to participate in Google Adword’s remarketing program, which enables Google, and Google’s partner sites to show you relevant advertising as you browse the internet based on the websites you have visited in the past.
You are not obliged to accept cookies and you may amend your browser’s settings to prevent it from accepting cookies. You can also opt out of Google’s remarketing cookies by visiting this page:
https://www.google.com/ads/preferences/